Das Unternehmen HI GROW s. r. o. <\/strong> (im Folgenden als \u201eVerk\u00e4ufer\u201c bezeichnet) gibt dieses Beschwerdeverfahren heraus, um Verbraucher (im Folgenden auch \u201eK\u00e4ufer\u201c genannt) \u00fcber die Bedingungen und die Art und Weise der Einreichung einer Beschwerde zu informieren, einschlie\u00dflich Informationen dar\u00fcber, wo eine Beschwerde eingereicht werden kann, sowie \u00fcber den Ablauf von Garantiereparaturen gem\u00e4\u00df den Bestimmungen von \u00a7 18 Abs. 1 des Gesetzes Nr. 250\/2007 Slg. \u00fcber den Verbraucherschutz und \u00fcber \u00c4nderungen des Gesetzes des Slowakischen Nationalrats Nr. 372\/1990 Slg. \u00fcber Ordnungswidrigkeiten in der jeweils g\u00fcltigen Fassung (im Folgenden \u201eGesetz\u201c genannt). Dieses Beschwerdeverfahren muss gem\u00e4\u00df Abschnitt 18(1) des Gesetzes an einer sichtbaren und zug\u00e4nglichen Stelle in den Gesch\u00e4ftsr\u00e4umen des Verk\u00e4ufers angebracht werden und wird auch auf der Website des Verk\u00e4ufers ver\u00f6ffentlicht.<\/p>\n Gem\u00e4\u00df Artikel 619 des Gesetzes Nr. 40\/1964 Slg. \u00fcber das B\u00fcrgerliche Gesetzbuch in seiner ge\u00e4nderten Fassung (im Folgenden das „B\u00fcrgerliche Gesetzbuch“) haftet der Verk\u00e4ufer f\u00fcr M\u00e4ngel, die die Sache zum Zeitpunkt der \u00dcbernahme durch den K\u00e4ufer hatte. Bei gebrauchten Sachen haftet der Verk\u00e4ufer nicht f\u00fcr M\u00e4ngel, die durch Gebrauch oder Abnutzung entstanden sind. Bei Waren, die zu einem reduzierten Preis verkauft werden, haftet der Verk\u00e4ufer nicht f\u00fcr den Mangel, f\u00fcr den der niedrigere Preis vereinbart wurde.<\/p>\n Sofern es sich nicht um verderbliche oder gebrauchte Waren handelt, haftet der Verk\u00e4ufer f\u00fcr M\u00e4ngel, die nach der \u00dcbernahme des Artikels w\u00e4hrend der Garantiezeit (Gew\u00e4hrleistung) auftreten.<\/p>\n Die allgemeine Gew\u00e4hrleistungsfrist f\u00fcr vom Verk\u00e4ufer gelieferte Waren betr\u00e4gt gem\u00e4\u00df Artikel 620 des B\u00fcrgerlichen Gesetzbuchs 24 Monate, es sei denn, im Garantieschein ist eine l\u00e4ngere Frist angegeben.<\/p>\n Bei Artikeln, die f\u00fcr den langfristigen Gebrauch bestimmt sind, k\u00f6nnen besondere Vorschriften eine l\u00e4ngere Garantiezeit als 24 Monate vorsehen. Diese verl\u00e4ngerte Frist gilt m\u00f6glicherweise nur f\u00fcr bestimmte Komponenten. <\/p>\n F\u00fcr gebrauchte Artikel (z.B. Ausstellungsst\u00fccke) k\u00f6nnen K\u00e4ufer und Verk\u00e4ufer eine k\u00fcrzere Garantiezeit vereinbaren, jedoch nicht k\u00fcrzer als 12 Monate.<\/p>\n Wenn der Artikel, seine Verpackung oder die beiliegende Anleitung eine angegebene Nutzungsdauer enth\u00e4lt, erlischt die Garantie nicht vor Ablauf dieser Frist.<\/p>\n Auf Anfrage ist der Verk\u00e4ufer verpflichtet, die Garantie in schriftlicher Form (Garantieschein) zu erteilen. Wenn die Beschaffenheit des Artikels es zul\u00e4sst, reicht anstelle eines Garantiescheins auch ein Kaufnachweis aus. <\/p>\n Durch eine Erkl\u00e4rung im Garantieschein oder in einer Werbung kann der Verk\u00e4ufer eine Garantie anbieten, die \u00fcber den gesetzlich vorgesehenen Umfang hinausgeht. In solchen F\u00e4llen muss der Verk\u00e4ufer die Bedingungen und den Umfang dieser Garantie angeben. <\/p>\n Die Gew\u00e4hrleistungsfrist beginnt mit der Abnahme der Sache durch den K\u00e4ufer. Wenn das Produkt von einem anderen Unternehmer als dem Verk\u00e4ufer in Betrieb genommen werden soll, beginnt die Gew\u00e4hrleistungsfrist mit der Inbetriebnahme, sofern diese innerhalb von drei Wochen nach Erhalt und unter der erforderlichen Mitwirkung des K\u00e4ufers erfolgt. <\/p>\n Der Zeitraum vom Zeitpunkt der Reklamation durch den K\u00e4ufer bis zur Abholung des Artikels nach der Reparatur ist nicht in der Garantiezeit enthalten. Wenn das Produkt ersetzt wird, beginnt die Garantiezeit ab dem Datum des Erhalts des Ersatzes neu zu laufen. <\/p>\n Die Rechte des K\u00e4ufers aus der M\u00e4ngelhaftung erl\u00f6schen, wenn sie nicht innerhalb der Gew\u00e4hrleistungsfrist ausge\u00fcbt werden.<\/p>\n Gew\u00e4hrleistungsanspr\u00fcche sind in den Gesch\u00e4ftsr\u00e4umen des Verk\u00e4ufers geltend zu machen, oder wenn im Garantieschein eine andere, dem K\u00e4ufer n\u00e4her gelegene Reparaturstelle genannt ist, kann der Anspruch dort geltend gemacht werden. Die benannte Reparaturwerkstatt ist verpflichtet, die Reparatur innerhalb der beim Verkauf vereinbarten Frist auszuf\u00fchren. <\/p>\n Wenn der Verk\u00e4ufer beim Kauf ein Geschenk macht, f\u00e4llt dieses Geschenk nicht unter die M\u00e4ngelhaftung des Verk\u00e4ufers.<\/p>\n Der K\u00e4ufer muss eine Reklamation beim Verk\u00e4ufer einreichen, und zwar in einer der Niederlassungen des Verk\u00e4ufers oder bei einer benannten Reparaturstelle, wenn diese im Garantieschein genannt ist und sich in der N\u00e4he des K\u00e4ufers befindet.<\/p>\n Bei einer Reklamation muss der K\u00e4ufer den Kaufnachweis und, falls vorhanden, den Garantieschein vorlegen. Bei Warenreklamationen sollte der K\u00e4ufer die Ware nach M\u00f6glichkeit unbesch\u00e4digt vorlegen. <\/p>\n Wenn die gekaufte Ware von einer anderen Person als dem Verk\u00e4ufer oder einem autorisierten Installateur montiert wurde, muss der K\u00e4ufer au\u00dferdem Folgendes vorlegen: Der Verk\u00e4ufer, ein bevollm\u00e4chtigter Mitarbeiter oder ein ausgewiesener Reparateur ist verpflichtet, die Reklamation unverz\u00fcglich oder in komplexen F\u00e4llen innerhalb von drei Werktagen zu bearbeiten. Die Zeit, die f\u00fcr die Begutachtung durch einen Sachverst\u00e4ndigen ben\u00f6tigt wird, ist von dieser Frist ausgenommen. Die gesamte Bearbeitung der Reklamation darf 30 Tage nicht \u00fcberschreiten. Nach Ablauf dieser Frist hat der K\u00e4ufer die gleichen Rechte wie im Falle eines irreparablen Mangels. <\/p>\n Wenn der Verk\u00e4ufer die Beschwerde nicht innerhalb von drei Werktagen akzeptiert, muss das Produkt auf Kosten des Verk\u00e4ufers zu einem Sachverst\u00e4ndigen geschickt werden. Auf Anfrage muss der Verk\u00e4ufer der Aufsichtsbeh\u00f6rde den Nachweis oder die Ergebnisse dieser Bewertung vorlegen. <\/p>\n Der Verk\u00e4ufer ist verpflichtet, dem K\u00e4ufer bei Einreichung der Beschwerde eine Best\u00e4tigung auszustellen. Eine schriftliche Best\u00e4tigung, wie die Beschwerde gel\u00f6st wurde, muss sp\u00e4testens 30 Tage nach Einreichung der Beschwerde ausgestellt werden. <\/p>\n Bei einem entfernbaren Mangel hat der K\u00e4ufer das Recht auf eine kostenlose, rechtzeitige und ordnungsgem\u00e4\u00dfe Behebung des Mangels. Die Art und Weise der Korrektur wird vom Verk\u00e4ufer bestimmt, der dabei ohne unangemessene Verz\u00f6gerung vorgehen muss. <\/p>\n Gem\u00e4\u00df Artikel 622(2) des B\u00fcrgerlichen Gesetzbuchs kann der K\u00e4ufer einen Ersatzartikel oder ein Ersatzteil (wenn nur ein Teil mangelhaft ist) verlangen, sofern dies keine unangemessenen Kosten im Verh\u00e4ltnis zum Preis des Artikels oder zur Schwere des Mangels verursacht.<\/p>\n Der Verk\u00e4ufer kann nach eigenem Ermessen den Artikel vollst\u00e4ndig ersetzen, anstatt den Defekt zu reparieren, wenn dies f\u00fcr den K\u00e4ufer nicht mit erheblichen Unannehmlichkeiten verbunden ist.<\/p>\n Bei einem unbehebbaren Mangel, der die ordnungsgem\u00e4\u00dfe Nutzung der Sache verhindert, hat der K\u00e4ufer gem\u00e4\u00df \u00a7 623(1) des B\u00fcrgerlichen Gesetzbuchs das Recht, Ersatz zu verlangen oder vom Vertrag zur\u00fcckzutreten. Das Gleiche gilt f\u00fcr wiederkehrende M\u00e4ngel oder eine gro\u00dfe Anzahl von M\u00e4ngeln, die die Sache unbrauchbar machen. <\/p>\n Wenn der K\u00e4ufer das Recht auf Ersatz oder R\u00fccktritt hat, liegt es an ihm, welches Recht er geltend macht. Sobald ein bestimmtes Recht gew\u00e4hlt wurde, kann es nicht mehr ohne die Zustimmung des Verk\u00e4ufers ge\u00e4ndert werden. <\/p>\n Bei anderen irreparablen M\u00e4ngeln hat der K\u00e4ufer das Recht auf eine angemessene Preisminderung.<\/p>\n Wird die Reklamation nicht innerhalb von 30 Tagen behoben, hat der K\u00e4ufer die gleichen Rechte, als ob der Mangel irreparabel w\u00e4re.<\/p>\n Wenn der K\u00e4ufer vom Vertrag zur\u00fccktritt, muss er auch alle kostenlosen Geschenke zur\u00fcckgeben, die er zusammen mit dem defekten Artikel erhalten hat.<\/p>\n Dieses Beschwerdeverfahren ist ab dem 01.10.2022 g\u00fcltig und wirksam.<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" I. EINLEITENDE BESTIMMUNGEN Das Unternehmen HI GROW s. r. o. (im Folgenden als \u201eVerk\u00e4ufer\u201c bezeichnet) gibt dieses Beschwerdeverfahren heraus, um Verbraucher (im Folgenden auch \u201eK\u00e4ufer\u201c genannt) \u00fcber die Bedingungen und die Art und Weise der Einreichung einer Beschwerde zu informieren, einschlie\u00dflich Informationen dar\u00fcber, wo eine Beschwerde eingereicht werden kann, sowie \u00fcber den Ablauf von Garantiereparaturen 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\u00dcbersetzt mit DeepL.com (kostenlose Version) <\/p>\nII. HAFTUNG F\u00dcR M\u00c4NGEL AN VERKAUFTEN WAREN <\/h3>\n
III. BESCHWERDEVERFAHREN <\/h3>\n
\n– eine Bescheinigung, die die Eignung des Installateurs best\u00e4tigt
\n– einen Bericht, der die Messungen der Parameter des Untergrunds (z.B. Ebenheit, Feuchtigkeit, Temperatur) f\u00fcr die Verlegung von Fu\u00dfb\u00f6den oder T\u00fcren \u00fcberpr\u00fcft und auswertet
\n– wenn die Reklamation spezielle Kundenanforderungen betrifft (z.B. Sonderzeichnungen), kann der Verk\u00e4ufer diese Unterlagen zur Beurteilung anfordern<\/p>\nIV. METHODE DER BESCHWERDEBEILEGUNG <\/h3>\n